We are grateful and appreciate your purchase with us on our Website www.www.charteredconclave.com. Please read our policy and its terms and conditions carefully which will give you an overview of your rights and obligations as our customer, with respect to any purchase or service we provide to you.

We make every effort to provide the service and guarantee your satisfaction with our support system to you as per the specifications mentioned against each service or product purchased from charteredconclave.

However if, due to any reason (except any Act of God e.g. flood, earthquake, fire etc. or riots, any incident beyond our reasonable control) we are unable to provide to you the service or product you purchased from us, then you shall be entitled to a refund which shall be subject on the following situations:

The Refund shall be only considered in the event there is a clear, visible deficiency with the service or product purchased from www.charteredconclave.com

In the event a customer has paid for a service and then requests for a refund only because he does not want the service anymore, the refund shall not be considered as there is no fault, defect in the service of charteredconclave.

Refund requests shall not be entertained after the work has been shared with you in the event of change of mind. However, we shall give you the option of using the amount paid for by you, for an alternative service in charteredconclave amounting to the same value and the said amount could be applied in part or whole towards the said new service; and

If the request for a refund has been raised 30 (thirty) days after the purchase of a service or product has been completed and the same has been intimated and indicated via email or through any form of communication stating that the work has been completed, then, such refund request shall be deemed invalid and shall not be considered.

If the request for the refund has been approved by charteredconclave, the same shall be processed and intimated to you via email. This refund process could take a minimum of 15 (fifteen) business days to process and shall be credited to your bank account accordingly. We shall handle the refund process with care and ensure that the money spent by you is returned to you at the earliest.